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The School of Flaunt

Back when "Flying Was Fun" Alexandra Smythe and Cate Clarke were Flight Attendants with a Major International Carrier. Prior to Private Jets coming into vogue, Alexandra and Cate traveled in the First Class World, meeting and greeting the top celebrities, politicians who would become Presidents, nouveau riche, and yes the occasional Headline Grabbing Criminal in Handcuffs!

What the two ladies viewed and experienced became fodder for the School of Flaunt, so much money, such bad taste and oh those terrible manners. Something had to be done! Hence, The School of Flaunt Handbook was born. Read More

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PHONE MANNERS!

Category: Stay Out of Etiquette Hell!  |  Permalink

Published: Wednesday, May 8, 2013

 

 

PHONE MANNERS!

And other things that aggravate!

DON'T CALL ME SWEETIE!!!

The other day I answer the phone and I hear this woman's voice saying, "Hello is this Alexandra?" Well, to begin with that always aggravates me! And I didn't recognize her voice.

I was taught from a very young age telephone manners. When you call someone unless it is a very close personal friend of yours or family that would recognize your voice, this is how you start the conversation.

Hello, this is _______________( use your name here). May I speak with ______________ and then use the party's name.

If the person who answers the phone is not the individual that the caller is asking for they should reply, "No this is not _____________, may I ask what this is in regards too."

Why are you doing this? First of all, maybe the person they are calling doesn't want to speak with this person or doesn't have the time and secondly, do you really want to tell someone who doesn't even give you their name that you might be alone in the home?

After they tell you their name and why they are calling, simple say, "I'll see if they are available." Put them on hold and ask the person they are trying to speak with if they want to speak with this person. Then get back on the phone if this person doesn't want to speak to them and tell them the person they are asking for is not able to come to the phone now or is not available and you would be happy to take a message. SIMPLE!

Sound too business like to you? Well, trust me this is called good telephone manners!!

But going back to the other day and this woman, this is something that really drives me crazy. As I said, she didn't identify herself to begin with so I had to ask her, "Who is calling please?"

So she said who she was and I did know her but not well. Wanting to sound pleasant I said, "Yes this is Alexandra, how are you?"

Remember I do not know this person well! I now hear her saying, "Oh sweetie I'm so glad you are home." SWEETIE! I'm not your sweetie. I'm not under 5 years in age. I'm not an infant who is adorable and you are holding and calling sweetie.

And going one step further, if you think it is permissible to call someone in their later years, Sweetie, just because they are elderly that is rude and condescending! If they are a very close family member and you have been using that name for them so be it.

But it didn't stop with only one Sweetie, she called me Sweetie three times in a five minute conversation. If she felt that she was ingratiating herself to me by trying to be familiar it certainly did not!

I'm sure after the third Sweetie I resembled a cat with my back up in the air and hair standing straight up! She is lucky that I didn't start hissing at her! I wanted to scream, "Stop calling me Sweetie!" But correcting someone's manners is just as rude as the poor manners they are displaying. So stop short of doing that students!

Please Students of Flaunt, SWEET, FRESH, AND TASTY ARE BORDERLINE PHRASES THAT SHOULD APPLY TO FOOD GROUPS NOT PEOPLE OR EXPERIENCES. AND NEVER USE THE WORD SWEETIE WHEN YOU ARE ADDRESSING SOMEONE. Enough said.

Alexandra

P.S. And Yes I did tell her I would help her. But the next Sweetie that comes out of her mouth I going to say with a smile probably while gritting my teeth, "Oh please call me Alexandra that is what all my friends call me." HINT!!

Posted by: Rose
Friday, May 31, 2013 @ 9:41:28 AM

I despice the word 'sweetie' along with 'honey'! I don't mind these words if it was coming from a dear friend, and I mean DEAR friend! Not the kind of friend who you see once a year at some holiday party, but a friend who tells you all of his/her woes...

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